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How To Book

Speak To An Expert – 020 8907 2400

Please call us and speak to one of our reservations team to make a booking or to learn more about the destinations and hotels we offer. Our reservations staff have many years of experience. Clients often need to ask detailed questions about the hotel and its general accessibility and so like to speak to someone who knows the property, because they need to find out what it is really like. If we are unable to answer a specific question we will endeavour to find the answer. If you would prefer you can also complete our online enquiry form and one of our team will respond as soon as possible.

Terms and conditions




A non-returnable 10% deposit is required per person on all bookings without flights with a minimum of £50 per person.

Where we are including flights as part of your holiday you will be advised of the non-returnable deposit required in each individual case.



The balance of the cost of your holiday is due 10 weeks (subject to amendment by the relevant supplier) before commencement of your holiday or the tour and should be paid promptly in accordance with the date shown on your invoice. If the balance is not received within 15 days of the due date we reserve the right to regard the holiday as cancelled and levy the appropriate cancellation charges. No reminders will be sent



All cancellation requests must be made in writing. Cancellation charges are then payable in accordance with the following scale:

  1. a) More than 70 days prior to commencement – Deposit Only
  2. b) Less than 70 days but more than 30 days prior to commencement – 50%
  3. c) Less than 30 days prior to commencement – 100%

Subject to any cancellation charges levied by other suppliers e.g. Flights or Cruise companies etc.



Prices include VAT but not local taxes, which can vary and will be added at the time of booking. Travel and other holiday arrangements may be subject to adjustment in the event of any increase in cost, which is outside the scope of our control. These include the effect of changes in Government taxes.



You will need a full 10 year passport to travel to the destinations we feature in this brochure.  Some destinations require you to have 6 months validity remaining at the date of your return.  Some destinations also require Visas.  This information is only relevant to British passport holders.

You should contact your GP or a specialist vaccination centre for details of any measures you will need to take prior to departure.



We take the safety and security of our clients extremely seriously.   If the Foreign Office advises that people should not visit a particular country then we would act on this.  However we are sure you appreciate from media coverage that the political, economic and social conditions in a number of the countries we feature in this brochure are not as stable as we are used to in Europe.  Sadly crimes against both people and their property are a fact of life the world over.  When in a foreign country it is very important to be extra vigilant and avoid drawing attention to yourself by wearing expensive jewellery, carrying expensive camera equipment etc.  Travellers have the same responsibility for their personal safety and (that of) their possessions as they do at home.

We operate in many parts of the world, some of which do not conform to British Health & Safety Standards. All hotels we use are required to comply with local regulations for Health & Safety, but we cannot guarantee that these meet British standards and therefore urge that you undertake reasonable precautions to protect yourself and those travelling with you whilst on holiday.

We recommend that you check out the Foreign and Commonwealth Office website at packed with essential travel advice and information, this website offers a wealth of country specific information that only the FCO can provide. Foreign Office advice is also available on BBC2 (Ceefax) page 470 onwards, or you may wish to contact the Foreign Office Travel Advice Unit on 0870 6060290.



We reserve the right to vary any itineraries to take into account seasonal closures and other matters beyond our control. In addition, we are constantly inspecting new attractions that become available and which, in our opinion, would enhance the tours. If you choose not to undertake the whole or part of the itinerary during the tour or holiday then we cannot be held responsible and no refund will be due.



Please note we do not have representative services available in the majority of the destinations we feature and therefore you will not necessarily be met on arrival.  Please ensure you refer to the correspondence sent to you, which will provide the appropriate contact details should you need assistance whilst on holiday.



As part of our undertaking to provide the holiday arrangements contained within this brochure and the attached conditions it is necessary for us to select and make agreements with various independent contractors including hoteliers and coach transport operators. Neither our employees nor we are responsible for the negligence or other acts or omissions of those independent carriers, hoteliers or other contractors, or their employees or agents.



We hope you have a trouble free and enjoyable holiday, but we recognise that things can, and occasionally do, go wrong. If so and you have a complaint, please inform the supplier of the services concerned and us immediately the problem arises either by telephone, fax or email. The problem can then be investigated thoroughly, and we can see what can be done to resolve it. Problems can rarely, if ever, be satisfactorily solved after you return home.  If the problem remains unresolved you should make your complaint in writing within 21 days of the completion of your holiday.


The information provided has been compiled as accurately as possible at the time of going to press. However we would ask you to appreciate that this is prepared well in advance of the commencement of the programme. As we do not own or manage the properties there may be occasions when an advertised facility or amenity is not available during your holiday. Amenities may be changed, cancelled or curtailed due to weather conditions, lack of demand etc. However, should facilities be altered or withdrawn for reasons outside the company’s control we will endeavour to notify you of such changes where possible.



Where stated the ratings quoted are based on the standards of each individual country.



The hotels we feature are shared with guests from many countries with different cultures and customs.  We have no control over the acceptance of bookings at the hotels we feature other than our own.  We are therefore unable to accept responsibility for any limitation of facilities or inconvenience that other guests or their activities may cause you, but would be happy to advise which hotels or resorts we think suit your requirements.



In the event of a flight being delayed, we will arrange for the following to be provided, whenever practical, and subject to the airport being able to cater for this:- Over 6 hours, an appropriate meal, and for delays of at least 8 hours extending beyond midnight, overnight accommodation will be provided wherever possible.  However, this will depend on such factors as the expected length of delay, local availability of accommodation, immigration rulings etc.  Where long flight delays result in lost holiday time, no refunds are given by hotels for unused accommodation, as rooms are held for delayed arrivals, not re-let.  Similarly airlines will not offer compensation for flight delays.  It is in recognition of the above that our holiday travel insurance policy offers monetary compensation for flight delays.



If you want to change any part of your holiday arrangements after the invoice has been issued, we will do our best to make the change, but it may not be possible.  Any request for changes must be made in writing by the person who made the original booking, or his or her representative or Agent.  If it is possible to make the change, it will be subject to an administration charge of £25.00 per amendment, plus payment of any further cost incurred as a result of the change.

If we need to cancel your holiday through insufficient bookings we would do so no later than 42 days prior to the departure date. In this event we would offer you an alternative holiday of comparable standard, if available. Alternatively you are entitled to receive a full refund. Compensation is not payable in these circum­stances.

We will not be liable to make any payments by way of compensation in the event of changes caused by reason of: war, threat of war, riots, civil strike, terrorist activities, industrial disputes, natural disasters, fire, technical problems to transport, airport or port closures and similar events beyond our control.

The contract between you and us shall be construed and applied in all respects according to English Law and it is agreed that any dispute arising out of or in connection with the contract shall be submitted by you and us exclusively to the jurisdiction of the English Courts.



We take all reasonable precautions to store your information in a secure manner and prevent its loss or misuse.
We do not store or process any personal data other than you have chosen to provide.

Using your personal information

The personal information provided to us will only be used in connection with the services we are providing to you and is intended to improve your experience.

We may use your personal information to:

Process your booking and provide confirmation details

Obtain payments for our services via credit/debit card

Respond to any questions or comments via e-mail, telephone or post.

Provide information that may be useful to you

Request feedback about your stay with us, the booking experience and our website.

Provide airlines, hotels, transport providers and other suppliers with information relevant to the booking process.

The combination of travel services offered to you is a package within the meaning of the Package

Travel and Linked Travel Arrangements Regulations 2018.


Therefore you will benefit from all EU rights applying to the packages. Can Be Done Ltd will be fully responsible for the proper performance of the package as a whole.

Additionally, as required by law, Can Be Done Ltd have protection in place to

refund your payments and, where transport is included in the package, to ensure your repatriation

in the event that it becomes insolvent.


Key rights under the Package Travel and Linked Travel Arrangements Regulations


  • Travellers will receive all essential information about the package before concluding the

package travel contract.

  • There is always at least one trader who is liable for the proper performance of all the

travel services included in the contract.

  • Travellers are given an emergency telephone number or details of a contact point where

they can get in touch with the organiser or the travel agent.

  • Travellers may transfer the package to another person, on reasonable notice and possibly

subject to additional costs.

  • The price of the package may only be increased if specific costs rise (for instance fuel

prices), and if expressly provided for in the contract, and in any event not later than 20

days before the start of the package. If the price increase exceeds 8% of the price of the

package, the traveller may terminate the contract. If the organiser reserves the right to a

price increase, the traveller has a right to a price reduction if there is a decrease in the

relevant costs.

  • Travellers may terminate the contract without paying any termination fee and get a full

refund of any payments if any of the essential elements of the package, other than the

price, has changed significantly. If before the start of the package the trader responsible

for the package cancels the package, travellers are entitled to a refund and compensation

where appropriate.

  • Travellers may terminate the contract without paying any termination fee before the start

of the package in the event of exceptional circumstances, for instance if there are serious

security problems at the destination which are likely to affect the package.

  • Additionally, travellers may at any time before the start of the package terminate the

contract in return for an appropriate and justifiable termination fee.

  • If, after the start of the package, significant elements of the package cannot be provided

as agreed, suitable alternative arrangements will have to be offered to the traveller at no

extra cost. Travellers may terminate the contract without paying any termination fee,

where services are not performed in accordance with the contract and this substantially

affects the performance of the package and the organiser fails to remedy the problem.

  • Travellers are also entitled to a price reduction or compensation for damages or both

where the travel services are not performed or are improperly performed.

  • The organiser has to provide assistance if the traveller is in difficulty.
  • If the organiser or the retailer becomes insolvent, payments will be refunded. If the

organiser or, where applicable, the retailer becomes insolvent after the start of the

package and if transport is included in the package, repatriation of the travellers is

secured. Can Be Done Ltd has taken out insolvency protection with the ATOL Consumer

Protection Scheme and Travel & General Insurance (as appropriate in the specific case). Travellers may

contact this entity or, where applicable, the competent authority as specified below if services are denied

because of Can Be Done Ltd’s insolvency.



It is important for you to be covered by adequate personal insurance on your holiday. 

May we remind anyone who would like to bring an electric wheelchair that you should also provide the appropriate charging equipment.   If you have any questions you can always write, telephone, fax or e-mail us, and we will be only too pleased to help.


Your Financial Protection

atol-logoWhen you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

The air holidays and flights on this website are ATOL protected by the Civil Aviation Authority. Our ATOL number is 9330



topp Certificate 2018-19

Total Payment Protection (topp) Policy cover:

In compliance with the UK Package Travel, Package Holidays and Package Tours Regulations 1992 an insurance policy has been arranged with Travel & General Insurance Services Limited (t&g), to protect customers’ prepayments in the unlikely event of our financial failure and paid in respect of

  • non-flight inclusive packages commencing and returning to the UK
  • the ground handling aspects of packages where the customer is responsible for arranging travel to the destination

offered in this brochure/literature/document/on this website (subject to the terms of the insurance policy), for:

  • a refund of such prepayments if customers have not yet travelled, or
  • making arrangements to enable the holiday to continue if customers have already travelled, or
  • repatriation of customers to the UK or their home country as may be applicable.

Customers’ prepayments are protected by a topp policy.

In the unlikely event of financial failure please contact the claims helpline on 0870 0137 965. A copy of the policy is available on request.

This policy is provided by Travel & General Insurance Services Limited (t&g), registered number 02527363 and underwritten by Hiscox Insurance Company Limited (Hiscox), registered number 00070234. t&g and Hiscox are authorised and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (number 113849)

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