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Why Us

ATOL Campaign 2015

Clients Continue to Return to Us

In recent years the world of travel has opened up to many people via the internet, yet, in spite of this, our clients continue to return to us, as they know they can rely on our service and advice to ensure that they get the best out of their holiday.

If you are looking to compare our holidays to the web based holidays, then it is unlikely we will match up on price. However, if you need flexibility, and would like the reassurance of speaking to a human being, then please do call us!

Within our reservations team we have over 30 years of experience of booking holidays for people with disabilities and will guarantee to take responsibility for every aspect of your trip to ensure that you have exceptional holiday.

Hand Selected Hotels

Since 1985 we have taken great care to select only the hotels that offer a level of accessibility that satisfies our high standards. This means that we will not work with accommodation suppliers who do not guarantee the wheelchair adapted room at the time of booking. This does mean at times that we have to wait a day or two for a confirmation of your holiday, but this does ensure that you get what you need to ensure an enjoyable holiday.

Transfers

The majority of our holidays include private transfers and mostly in wheelchair adapted vehicles, – instantly removing the anxiety with valium pills, that many experience when arriving in an
unfamiliar destination. This also removes the worry about whether you need to get out of the wheelchair or whether it will fold up and fit in to the boot of the car and certainly you will have no worries about climbing coach steps!

Speak to an expert

Our reservations staff, have many years of experience and have visited a number of the hotels and destinations that we feature. Clients often need to ask detailed questions about the hotel and its general accessibility and so like to speak to someone who knows the property, because they need to find out what it is really like. If we are unable to answer a specific question we will endeavour to find the answer.

A responsible holiday company

THE AITO QUALITY CHARTER

OUR CONSUMER PROMISE

AITO is the Association for independent and specialist holiday companies. Our member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating.

EXCLUSIVE MEMBERSHIP

AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.

FINANCIAL SECURITY

An AITO member is required to arrange financial protection for all holidays and other arrangements (including accommodation only) booked by customers with the member under the AITO logo.  This financial protection applies to customers who are resident in the UK at the time of booking and to most overseas customers who have booked directly with the member.  In doing so, the member must comply with UK government regulations.  Members are required to submit details of their financial protection arrangements to AITO on a regular basis

ACCURATE BROCHURES and WEB SITES

All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.

PROFESSIONAL SERVICE AND CONTINUAL IMPROVEMENTS

All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays.  They listen to their customers and always welcome suggestions for improving standards.

MONITORING STANDARDS

AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire the results of which are scrutinised by the Association.

SUSTAINABLE TOURISM

AITO members acknowledge the importance of AITO’s Sustainable Tourism ethos, which recognises the social, economic and environmental responsibilities of tour operating.

CUSTOMER RELATIONS

All members endeavour to deal swiftly and fairly with any issues their customers may raise.   In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO’s low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion.

Can Be Done Ltd is a member of the Association of Independent Tour Operators. To contact the Association, visit www.aito.com or call 020 8744 9280.

Legal compliance

We conform fully to Government legislation regarding the protection of clients’ money. Air holidays are protected under our ATOL licence, all other holidays are bonded by our Travel & General Insurance Company plc policy.

In addition, in the event that your holiday is adversely affected by something beyond our control, we shall always endeavour to advise you in advance and take the appropriate action to minimise any disruption to your holiday. Booking your own flights and hotel on-line may appear to be cheaper, but please beware of low website prices – they often don’t include breakfast, taxes, service charges or transfers.

We take full responsibility for your holiday and provide you with a telephone number to contact us in the event of a problem.

Speak to an expert, call 020 8907 2400 or email holidays@canbedone.co.uk
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Thank you once again for organising such a wonderful holiday for us in Finland last July. Will be booking again, next time for Barcelona – many thanks! Bobby

Can Be Done

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