How To Book
Speak To An Expert – 020 8907 2400
Please call us and speak to one of our reservations team to make a booking or to learn more about the destinations and hotels we offer. Our reservations staff have many years of experience. Clients often need to ask detailed questions about the hotel and its general accessibility and so like to speak to someone who knows the property, because they need to find out what it is really like. If we are unable to answer a specific question we will endeavour to find the answer. If you would prefer you can also complete our online enquiry form and one of our team will respond as soon as possible.
Terms and conditions
CAN BE DONE LTD – BOOKING INFORMATION & CONDITIONS
A non-returnable 10% deposit is required per person on all bookings without flights with a minimum of £50 per person. Where we are including flights as part of your holiday you will be advised of the non-returnable deposit required in each individual case.
2. FINAL PAYMENT
The balance of the cost of your holiday is due 10 weeks (subject to amendment by the relevant supplier) before commencement of your holiday or the tour and should be paid promptly in accordance with the date shown on your invoice. If the balance is not received within 15 days of the due date we reserve the right to regard the holiday as cancelled and levy the appropriate cancellation charges. No reminders will be sent.
3. CANCELLATION CHARGES
All cancellation requests must be made in writing. Cancellation charges are then payable in accordance with the following scale:
a) More than 70 days prior to commencement – Deposit Only
b) Less than 70 days but more than 30 days prior to commencement – 50%
c) Less than 30 days prior to commencement – 100% Subject to any cancellation charges levied by other suppliers e.g. Flights or Cruise companies etc.
4 GUARANTEE PRICE
Prices include VAT but not local taxes, which can vary and will be added at the time of booking. Travel and other holiday arrangements may be subject to adjustment in the event of any increase in cost, which is outside the scope of our control. These include the effect of changes in Government taxes.
5. PASSPORT, VISAS AND HEALTH
You will need a full 10 year passport to travel to the destinations we feature in this brochure. Some destinations require you to have 6 months validity remaining at the date of your return. Some destinations also require Visas. This information is only relevant to British passport holders. You should contact your GP or a specialist vaccination centre for details of any measures you will need to take prior to departure.
6. HEALTH, SAFETY AND SECURITY ABROAD
We take the safety and security of our clients extremely seriously. If the Foreign Office advises that people should not visit a particular country then we would act on this. However we are sure you appreciate from media coverage that the political, economic and social conditions in a number of the countries we feature in this brochure are not as stable as we are used to in Europe. Sadly crimes against both people and their property are a fact of life the world over. When in a foreign country it is very important to be extra vigilant and avoid drawing attention to yourself by wearing expensive jewellery, carrying expensive camera equipment etc. Travellers have the same responsibility for their personal safety and (that of) their possessions as they do at home.We operate in many parts of the world, some of which do not conform to British Health & Safety Standards. All hotels we use are required to comply with local regulations http://www.health-canada-pharmacy.com for Health & Safety, but we cannot guarantee that these meet British standards and therefore urge that you undertake reasonable precautions to protect yourself and those travelling with you whilst on holiday.
We recommend that you check out the Foreign and Commonwealth Office website at www.fco.go.uk/knowbeforeyougo packed with essential travel advice and information, this website offers a wealth of country specific information that only the FCO can provide. Foreign Office advice is also available on BBC2 (Ceefax) page 470 onwards, or you may wish to contact the Foreign Office Travel Advice Unit on 0870 6060290.
We reserve the right to vary any itineraries to take into account seasonal closures and other matters beyond our control. In addition, we are constantly inspecting new attractions that become available and which, in our opinion, would enhance the tours. If you choose not to undertake the whole or part of the itinerary during the tour or holiday then we cannot be held responsible and no refund will be due.
8. REPRESENTATIVE SERVICES
Please note we do not have representative services available in the majority of the destinations we feature and therefore you will not necessarily be met on arrival. Please ensure you refer to the correspondence sent to you, which will provide the appropriate contact details should you need assistance whilst on holiday.
As part of our undertaking to provide the holiday arrangements contained within this brochure and the attached conditions it is necessary for us to select and make agreements with various independent contractors including hoteliers and coach transport operators. Neither our employees nor we are responsible for the negligence or other acts or omissions of those independent carriers, hoteliers or other contractors, or their employees or agents.
We hope you have a trouble free and enjoyable holiday, but we recognise that things can, and occasionally do, go wrong. If so and you have a complaint, please inform the supplier of the services concerned and us immediately the problem arises either by telephone, fax or email. The problem can then be investigated thoroughly, and we can see what can be done to resolve it. Problems can rarely, if ever, be satisfactorily solved after you return home. If the problem remains unresolved you should make your complaint in writing within 21 days of the completion of your holiday.
11. ACCURACY OF INFORMATION
The information provided has been compiled as accurately as possible at the time of going to press. However we would ask you to appreciate that this is prepared well in advance of the commencement of the programme. As we do not own or manage the properties there may be occasions when an advertised facility or amenity is not available during your holiday. Amenities may be changed, cancelled or curtailed due to weather conditions, lack of demand etc. However, should facilities be altered or withdrawn for reasons outside the company’s control we will endeavour to notify you of such changes where possible.
12. ACCOMODATION RATING
Where stated the ratings quoted are based on the standards of each individual country.
13. OTHER HOTEL GUESTS
The hotels we feature are shared with guests from many countries with different cultures and customs. We have no control over the acceptance of bookings at the hotels we feature other than our own. We are therefore unable to accept responsibility for any limitation of facilities or inconvenience that other guests or their activities may cause you, but would be happy to advise which hotels or resorts we think suit your requirements.
14. FLIGHT DELAYS
In the event of a flight being delayed, we will arrange for the following to be provided, whenever practical, and subject to the airport being able to cater for this:- Over 6 hours, an appropriate meal, and for delays of at least 8 hours extending beyond midnight, overnight accommodation will be provided wherever possible. However, this will depend on such factors as the expected length of delay, local availability of accommodation, immigration rulings etc. Where long flight delays result in lost holiday time, no refunds are given by hotels for unused accommodation, as rooms are held for delayed arrivals, not re-let. Similarly airlines will not offer compensation for flight delays. It is in recognition of the above that our holiday travel insurance policy offers monetary compensation for flight delays.
If you want to change any part of your holiday arrangements after the invoice has been issued, we will do our best to make the change, but it may not be possible. Any request for changes must be made in writing by the person who made the original booking, or his or her representative or Agent. If it is possible to make the change, it will be subject to an administration charge of £25.00 per amendment, plus payment of any further cost incurred as a result of the change.
If we need to cancel your holiday through insufficient bookings we would do so no later than 42 days prior to the departure date. In this event we would offer you an alternative holiday of comparable standard, if available. Alternatively you are entitled to receive a full refund. Compensation is not payable in these circum¬stances. We will not be liable to make any payments by way of compensation in the event of changes caused by reason of: war, threat of war, riots, civil strike, terrorist activities, industrial disputes, natural disasters, fire, technical problems to transport, airport or port closures and similar events beyond our control.
The contract between you and us shall be construed and applied in all respects according to English Law and it is agreed that any dispute arising out of or in connection with the contract shall be submitted by you and us exclusively to the jurisdiction of the English Courts.
It is important for you to be covered by adequate personal insurance on your holiday. We would be pleased to arrange this for you, please see details below. May we remind anyone who would like to bring an electric wheelchair that you should also provide the appropriate charging equipment. If you have any questions you can always write, telephone, fax or e-mail us, and we will be only too pleased to help.
Your Financial Protection
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
The air holidays and flights on this website are ATOL protected by the Civil Aviation Authority. Our ATOL number is 9330
Total Payment Protection (topp) Policy cover:
In compliance with the UK Package Travel, Package Holidays and Package Tours Regulations 1992 an insurance policy has been arranged with Travel & General Insurance Services Limited (t&g), to protect customers’ prepayments in the unlikely event of our financial failure and paid in respect of
- non-flight inclusive packages commencing and returning to the UK
- the ground handling aspects of packages where the customer is responsible for arranging travel to the destination
offered in this brochure/literature/document/on this website (subject to the terms of the insurance policy), for:
- a refund of such prepayments if customers have not yet travelled, or
- making arrangements to enable the holiday to continue if customers have already travelled, or
- repatriation of customers to the UK or their home country as may be applicable.
Customers’ prepayments are protected by a topp policy.
In the unlikely event of financial failure please contact the claims helpline on 0870 0137 965. A copy of the policy is available on request.
This policy is provided by Travel & General Insurance Services Limited (t&g), registered number 02527363 and underwritten by Hiscox Insurance Company Limited (Hiscox), registered number 00070234. t&g and Hiscox are authorised and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (number 113849)