CAN BE DONE LTD - BOOKING INFORMATION & CONDITIONS

1. DEPOSITS

A non-returnable 10% deposit is required per person on all bookings without flights with a minimum of £50 per person.

Where we are including flights as part of your holiday you will be advised of the non-returnable deposit required in each individual case.

2. FINAL PAYMENT

The balance of the cost of your holiday is due 6 weeks (subject to amendment by the relevant supplier) before commencement of your holiday or the tour and should be paid promptly in accordance with the date shown on your invoice. If the balance is not received within 15 days of the due date we reserve the right to regard the holiday as cancelled and levy the appropriate cancellation charges. No reminders will be sent

3. CANCELLATION CHARGES

All cancellation requests must be made in writing. Cancellation charges are then payable in accordance with the following scale:
a) More than 42 days prior to commencement - Deposit Only
b) Less than 42 days but more than 21 days prior to commencement – 50%
c) Less than 21 days prior to commencement - 100%

4 GUARANTEE PRICE

Prices include VAT but not local taxes, which can vary and will be added at the time of booking. Travel and other holiday arrangements may be subject to adjustment in the event of any increase in cost, which is outside the scope of our control. These include the effect of changes in Government taxes.

5. PASSPORT, VISAS AND HEALTH

You will need a full 10 year passport to travel to the destinations we feature in this brochure. Some destinations require you to have 6 months validity remaining at the date of your return. Some destinations also require Visas. This information is only relevant to British passport holders.

You should contact your GP or a specialist vaccination centre for details of any measures you will need to take prior to departure.

6. HEALTH, SAFETY AND SECURITY ABROAD

We take the safety and security of our clients extremely seriously. If the Foreign Office advises that people should not visit a particular country then we would act on this. However we are sure you appreciate from media coverage that the political, economic and social conditions in a number of the countries we feature in this brochure are not as stable as we are used to in Europe. Sadly crimes against both people and their property are a fact of life the world over. When in a foreign country it is very important to be extra vigilant and avoid drawing attention to yourself by wearing expensive jewellery, carrying expensive camera equipment etc. Travellers have the same responsibility for their personal safety and (that of) their possessions as they do at home.

We operate in many parts of the world, some of which do not conform to British Health & Safety Standards. All hotels we use are required to comply with local regulations for Health & Safety, but we cannot guarantee that these meet British standards and therefore urge that you undertake reasonable precautions to protect yourself and those travelling with you whilst on holiday.

We recommend that you check out the Foreign and Commonwealth Office website at www.fco.go.uk/knowbeforeyougo packed with essential travel advice and information, this website offers a wealth of country specific information that only the FCO can provide. Foreign Office advice is also available on BBC2 (Ceefax) page 470 onwards, or you may wish to contact the Foreign Office Travel Advice Unit on 0870 6060290.

7. ITINERARY

We reserve the right to vary any itineraries to take into account seasonal closures and other matters beyond our control. In addition, we are constantly inspecting new attractions that become available and which, in our opinion, would enhance the tours. If you choose not to undertake the whole or part of the itinerary during the tour or holiday then we cannot be held responsible and no refund will be due.

8. REPRESENTATIVE SERVICES

Please note we do not have representative services available in the majority of the destinations we feature and therefore you will not necessarily be met on arrival. Please ensure you refer to the correspondence sent to you, which will provide the appropriate contact details should you need assistance whilst on holiday.

9. LIABILITY

As part of our undertaking to provide the holiday arrangements contained within this brochure and the attached conditions it is necessary for us to select and make agreements with various independent contractors including hoteliers and coach transport operators. Neither our employees nor we are responsible for the negligence or other acts or omissions of those independent carriers, hoteliers or other contractors, or their employees or agents.

10. COMPLAINTS

We hope you have a trouble free and enjoyable holiday, but we recognise that things can, and occasionally do, go wrong. If so and you have a complaint, please inform the supplier of the services concerned and us immediately the problem arises either by telephone, fax or email. The problem can then be investigated thoroughly, and we can see what can be done to resolve it. Problems can rarely, if ever, be satisfactorily solved after you return home. If the problem remains unresolved you should make your complaint in writing within 21 days of the completion of your holiday.

11. ACCURACY OF INFORMATION

The information provided has been compiled as accurately as possible at the time of going to press. However we would ask you to appreciate that this is prepared well in advance of the commencement of the programme. As we do not own or manage the properties there may be occasions when an advertised facility or amenity is not available during your holiday. Amenities may be changed, cancelled or curtailed due to weather conditions, lack of demand etc. However, should facilities be altered or withdrawn for reasons outside the company’s control we will endeavour to notify you of such changes where possible.

12. ACCOMODATION RATING

Where stated the ratings quoted are based on the standards of each individual country.

13. OTHER HOTEL GUESTS

The hotels we feature are shared with guests from many countries with different cultures and customs. We have no control over the acceptance of bookings at the hotels we feature other than our own. We are therefore unable to accept responsibility for any limitation of facilities or inconvenience that other guests or their activities may cause you, but would be happy to advise which hotels or resorts we think suit your requirements.

14. FLIGHT DELAYS

In the event of a flight being delayed, we will arrange for the following to be provided, whenever practical, and subject to the airport being able to cater for this:- Over 6 hours, an appropriate meal, and for delays of at least 8 hours extending beyond midnight, overnight accommodation will be provided wherever possible. However, this will depend on such factors as the expected length of delay, local availability of accommodation, immigration rulings etc. Where long flight delays result in lost holiday time, no refunds are given by hotels for unused accommodation, as rooms are held for delayed arrivals, not re-let. Similarly airlines will not offer compensation for flight delays. It is in recognition of the above that our holiday travel insurance policy offers monetary compensation for flight delays.

15. GENERAL

If you want to change any part of your holiday arrangements after the invoice has been issued, we will do our best to make the change, but it may not be possible. Any request for changes must be made in writing by the person who made the original booking, or his or her representative or Agent. If it is possible to make the change, it will be subject to an administration charge of £15.00 per booking, plus payment of any further cost incurred as a result of the change.

If we need to cancel your holiday through insufficient bookings we would do so no later than 42 days prior to the departure date. In this event we would offer you an alternative holiday of comparable standard, if available. Alternatively you are entitled to receive a full refund. Compensation is not payable in these circum¬stances.

We will not be liable to make any payments by way of compensation in the event of changes caused by reason of: war, threat of war, riots, civil strike, terrorist activities, industrial disputes, natural disasters, fire, technical problems to transport, airport or port closures and similar events beyond our control.

The contract between you and us shall be construed and applied in all respects according to English Law and it is agreed that any dispute arising out of or in connection with the contract shall be submitted by you and us exclusively to the jurisdiction of the English Courts.

GENERAL INFORMATION

It is important for you to be covered by adequate personal insurance on your holiday. We would be pleased to arrange this for you, please see details below.

May we remind anyone who would like to bring an electric wheelchair that you should also provide the appropriate charging equipment. If you have any questions you can always write, telephone, fax or e-mail us, and we will be only too pleased to help.

In compliance with the UK Package Travel, Package Holidays and Package Tours regulations 1992 and the Civil Aviation (Air Travel Organiser’s Licensing) regulations 1995 an insurance policy has been arranged with Travel & General Insurance Company plc to protect customers’ prepayments paid in respect of

• Flight inclusive packages commencing and returning to the UK
• Non-flight inclusive packages commencing and returning to the UK
  
• The ground handling aspects of packages where the customer is responsibility for arranging travel to the destination.

Offered in this document (subject to the terms of the insurance policy), for:

• A refund of such prepayments if customers have not yet travelled
• Making arrangements to enable the holiday to continue if customers have already travelled or
  
• Repatriation of customers to the UK

In the unlikely event of our financial failure.

The air holidays and flights in this brochure are ATOL protected by the Civil Aviation Authority. Our ATOL number is 9330