While the major UK airports may be gradually improving in terms of the facilities they offer to passengers with disabilities, there’s still a long way to go according to a recent report by the CAA.
The report grades each of the UK airports according to how well they provide support and access to passengers with a disability or reduced mobility, and looks specifically at waiting times for assistance, passenger satisfaction levels, and the amount of consultation between the airports and disability organisations. Manchester Airport was praised for conducting surveys of users, allowing them to quickly identify the areas they need to fix. Heathrow, while commended for many recent improvements, needs to improve the understanding of assistance needs by its frontline staff.
Read more about the CAA report: New CAA report rates airports on quality of assistance for passengers with a disability or reduced mobility (the article includes a link to the full report).