A recent story in the Guardian highlights some of the extra burdens that consumers with disabilities face in everyday life. According to the Office of National Statistics, the total expenditure of disabled people and their households is an enormous £212 billion a year. And yet a number of factors, including a reluctance of people to declare their disability, has prevented any meaningful form of collective bargaining in areas such as of travel insurance, transport costs and energy.
The article is based on a report by the Extra Costs Commission, which says that “Disabled people and their families should be ‘bold and loud’and build consumer power behind the ‘purple pound'”; and that “Disability organisations should improve information and services to disabled people and businesses to allow them to drive down the extra costs of disability.” Here’s the full report: Driving down the extra costs disabled people face.
Here’s the Guardian story: What if the computer says no because you are a disabled consumer?