A passenger who was left with a broken £25,000 wheelchair after being removed from a British Airways flight at London City Airport is calling for a boycott of BA by the ParalympicsGB team when they head to Rio later this year. Athena Stevens, who suffers from cerebral palsy, was told that she would be unable to fly after the ground staff had tried unsuccessfully to load her chair into the hold. When she was reunited with her chair it soon became apparent that it was severely damaged.
British Airways have suffered a wave of negative publicity as a result, with several UK newspapers highlighting Athena’s plight as she enters her fourth month without her chair. The matter is currently in the hands of lawyers, meaning that both BA and the airport are unable to comment, but the case highlights the importance of airlines and airports taking all of their passengers’ needs seriously.
Here’s the full story in The Independent: Paralympians urged to boycott British Airways after ‘disabled woman forced off flight’