A Civil Aviation Authority (CAA) report has suggested that people with reduced mobility are significantly less likely to fly because they are concerned about accessibility issues. For those who have flown recently, the report says that 38% of passengers with reduced mobility requested assistance from the airport, and around three-quarters of these requests were made at the point of booking.
What is particularly interesting is that those who did use assistance during their most recent journeys (within the last year) reported high levels of satisfaction with their air travel experiences. In questionnaires, passengers gave an average satisfaction score of more than 4 out of 5 for every category, with the highest score given to the level of service received at the UK departure airport.
More on the news story from Travel Daily: New research compares disabled facilities at top UK airports.
And here’s the full (152-page-long!) CAA report: Consumer research for the UK aviation sector