While local regulations often compel hotels to provide certain features for travellers with disabilities, it’s always encouraging to see hotels go above and beyond the legal minimum. The Ilunion chain of 22 properties in Spain and the Balearic Islands is one such example. They’ve adapted old properties to include wheelchairs and fire alarms for the deaf, and there’s an emphasis on making disabled guests feel welcome and not as though they are in a hospital.
The recruitment policy is noteworthy too, with a proactive philosophy of employing staff with disabilities. It’s no wonder that Ilunion have been awarded the People Award at the World Travel and Tourism Council’s Tourism for Tomorrow Awards.